User opinions and reviews for 4 Paws Pet Supplies
Disappointed with owners failure to make things right
By Donna Shove, 06/12/23
I have spent hundreds of dollars at this pet store as they have a monopoly on the area and are the only local pet store. After purchasing 2 expensive lizards and supplies from them and at least $100 a month in feeder worms and crickets, I complained that out of the last 3 batches of $20 each of feeder worms (purchasing 250 at a time), 1/3 to 1/2 of them (83 to 125 of them) were dead and the last ones smelled sour. So that was $60 spent on about $30 worth of feedable worms. The owner knowing that she was at the end of the tub and getting new ones the next day gave me 25 worms for free. out of the 25 worms, 12 to 14 of them were dead, so technically I was given 10 feedable worms in place of the $30 worth of worms I had purchased that were dead. When I showed her what was left of the 25 free ones she had given me, she said, "Yeah! those ones were at their end." So out of my paying 249 to 375 dead worms, the owner felt justified with giving 10 live worms in place of them. How is that considered good business practice or customer service? I will now drive all the way to Spokane or Sandpoint to get my pet supplies before I will spend another dime in their store. They have lost a customer for good over this. I hope the $30 they made off selling dead worms was worth the amount of money I would have spent with them every month for years to come.